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Case Studies

Tackling a Backlog to Simultaneously Complete Manuals for Multiple Product Models

Company B, a Major Manufacturer

Manufacturing Industry

Instruction Manual Creation

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Instruction Manual Creation

Results

Reduced manual creation time by 30%.

Decreased customer inquiries by 20%.

Improved user comprehension and reduced product-related issues.

The Challenge

･The design team was too busy with core tasks to allocate time for manual creation.
･Manuals were filled with technical jargon that was difficult for users to understand.
･They lacked the time and know-how to create effective diagrams and illustrations.
･Concerns about the quality of existing manuals were leading to an increase in customer inquiries.

How We Helped

･We implemented an efficient information-gathering process to minimize the burden on design engineers.
･We replaced technical jargon with plain language and used illustrations to create content that truly "connects" with users.
･We standardized the structure and writing rules for all manuals.
･We also provided support for implementing authoring tools and structured content where needed.

Overview & Key Points

We have a deep understanding of the challenges that busy design engineers face with manual creation. We helped Company B produce high-quality manuals that truly “connect” with users, all while minimizing the burden on their internal teams.

For this project, our specialists focused on efficiently gathering information, simplifying technical jargon, and leveraging existing CAD data to create effective illustrations. The result was a practical instruction manual that allows on-site operators to use the product with confidence and without confusion.

We also contributed to the long-term value of Company B's document assets by proposing a manual standardization strategy designed for future updates and multilingual deployment.

Services Provided