Eliminate the users’ “inability to understand.”
To achieve a manual that communicates intuitively.

What kind of information do users need per scenario?
We pursue information structuring and modes of expressions based on thorough consultations and product comprehension by approaching things from our customer’s perspective at all times. We encourage intuitive understanding by describing technical terms in a comprehensible way as well as by making effective use of diagrams and illustrations to prevent users from “not understanding what they read.”
We will deliver truly useful manuals that are capable of maximizing the value of our customers’ products.

Access the required information without getting confused.
Eliminate the “need to locate information” by structuring information.

The more functions a product has, the larger the amount of information in the manual. We do not simply list out information. We logically structure information by organizing and categorizing it based on user use scenarios and objectives.
In addition to optimizing the table of contents and index, we enhance the search capabilities for Web manuals and design a navigation system that enables users to reach the information they require stress-free. Information discoverability enhances product satisfaction.

Paper? Web? Video? What is the optimal format?

The format of manuals has become more multifaceted, with formats ranging from paper to Web and video linkage.
Users often face challenges deciding on the optimal media and how best to structure and present information.
We propose configurations and expressions that make full use of each media that include paper as well as Web and embedding assistance. We promise to offer easy-to-understand high quality manual production for all sorts of media.