Overview & Key Points

Given the nature of a multilingual contact center, finding talent with not only strong Japanese skills but also proficiency in a wide range of other languages was essential. Our selection process focused on more than just language ability; we prioritized communication skills and cross-cultural understanding to find candidates who truly aligned with the client company's philosophy and ideal employee profile.

A key part of our strategy was having our foreign-national coordinators conduct interviews in the candidates' native languages. This allowed us to uncover potential skills and career aspirations that might not be apparent in a Japanese-language interview.

We continue this support after employment begins, holding regular meetings to address any concerns and assist with long-term career development. We aim to work alongside our client companies to create an environment where global talent can thrive for years to come.