Electronics
Production of
instruction manuals/other manuals

We produce manuals
tailored to your needs

• Manual production in English and other languages

  For products where manuals need to be made in a large number of different languages, writing begins in English, with special care taken to use English expressions that are easier to translate into other languages.
  We take full advantage of our database systems and translation support tools to simultaneously translate manuals into multiple different languages, and we pursue manual production quality by ensuring the accuracy of the translation data. This is achieved by beginning with the accurate translation of terminology during the production of the English manual.

• Effective use of available content

  Utilizing our dedicated database system, we established a framework that allows us to turn a single source into multiple uses in built-in XML manual and online HTML manual production. This framework also enables the shared content development of multiple models.

• Manual app support

  YAMAGATA works with built-in manual apps (in addition to the app content).
  We use the information in the user manual as the groundwork of the app content and work with everything from the confirmation of the intents to start the activities for the app functions to the integration of these functions into the app.

• HTML manual support for tablets

  We work with HTML manuals that are primarily read on tablets.
  By assessing the design, layout, font sizes, and other readability characteristics ideal for the device's display, we are able to create HTML manual content in the style optimal for the device.

• Video support

  There are product operations that are difficult to explain using only words and pictures.
  When this is the case, we can use moving pictures in videos to teach users how to perform specific operations and troubleshooting.
  In addition to the filming and editing of the videos, we also explore the look and setup of the shoots.

• FAQ production support

  Taking full advantage of our understanding of and the data we have on different products from our experience in manual production, we create FAQ content to help users with any product issues and problems.
  We build client trust and loyalty by providing services including analyzing access history to improve content accessibility, adding any essential missing content, and designing pages that promote sales.

• Call analysis

  We organize and categorize user feedback and analyze any trends.
  The results of this analysis are used to improve product development and published product information (manuals, catalogs, official website).
  Particularly in the case of multi-function printers, the identification of problems has become more difficult due to the increasing number and variety of functions and applications. We also consider and propose ways to better categorize these functions and applications.